Terms & Conditions
PLEASE NOTE, ALL OUR DISPOSABLES, CIGARS AND E-LIQUIDS ARE FINAL SALE.
EUPHORIA VAPES, CIGARS AND BONGS WARRANTY POLICY
Euphoria is committed to providing you quality products that work as expected. We offer a 30-day warranty on Mods, Starter Kits and External Battery Chargers. These items must be in like-new condition
and have the associated serial number (Do not throw out original packaging). Proof of purchase is required (any hardware with internal electronic components except Herbal Devices/Hardware). Original Purchase Receipt and all Original Packaging is required, no exceptions. The product must be unused.
The 30 Day Warranty period also applies to returns, provided that the original package is unopened (e.g. a gift
purchase but the recipient prefers something else). Please make note of this important distinction – returns will
not be accepted for opened packages unless there is a manufacturing defect. Original Purchase Receipt is
required, no exceptions.
EUPHORIA VAPES, CIGARS AND BONGS STORE PURCHASES:
For warranty related questions on products purchased in a Euphoria store location, you must return to the location where you made your purchase within 30 days along with the product, your original proof of purchase receipt, and all packaging so a Euphoria representative can assess your device and the nature of the issue. If our representative determines your device to in fact be defective, we will happily replace it with a new similar model and/or issue a store credit.
External batteries, Tanks, Vaping Device Kits, Replacement Glass, Atomizers, Cigars, Bongs, Glass Accessories, or damage caused by user error are not covered under warranty.
Please note these very important conditions:
● Products cannot have any physical damage (scratches, dents, or other visible physical anomalies).
● Product must be unused.
● Herbal Devices/Hardware are final sale.
ONLINE PURCHASES:
For warranty related questions on products purchased online, a claim must be submitted via email to admin@euphoriavapes.ca. The hardware must be shipped back to us at your expense, and the return shipping date (the date you ship back the hardware) must be within the warranty period. After the returned product is assessed by our technical department, we will contact you with details for the replacement shipment. If the item(s) is determined to not meet the criteria as a defective product, we will ship it back to you at your expense (or with your next order) and there will not be reimbursement for any shipping costs.
Please troubleshoot your hardware as best you can before returning the unit. Please note these very important conditions:
● Products cannot have any physical damage (scratches, dents, or other visible physical anomalies).
● Products that are sent back to us without prior confirmation from Euphoria Vapes support will not be processed.
● Herbal Devices/Hardware are final sale.
WHAT IS NOT COVERED:
● Disposables
● Cigars
● Pre-filled Pods
● Consumable items (eJuice, replacement coils, pods, batteries)
● Herbal Devices/Hardware
● Accessories
● Clearomizers
● Mechanical Mods
● Damaged devices (improper usage, water damage, drops, abuse, wear and tear)
● Cosmetic issues
● Tank leaks, dry hits or shorted coils
● Modified products
● Software issues
● Using improperly or damaged battery in device
● Clearance or discontinued items
● Bongs and Glass Accessories
WHAT IS COVERED:
● All of our Mods, hardware with internal electronic components (except Herbal Devices/Hardware)
● Dead On Arrival (not turning on or functioning)
● Chip issues (auto‐firing, not recognizing any atomizers, and other electronic issues)
● Manufacturing defects on internal electronic components
All of this comes down to your electronic device being defective. But if your device has any visible damage or signs of improper usage, we won’t be able to offer a replacement. This is because none of our suppliers will accept returns on visibly damaged or misused items. To avoid potential issues, please inspect your device and test it as soon as you receive it.
We are unable to test Herbal Devices/Hardware, and therefore these are final sale.
ORDER EDITING AND CANCELLATION
Please verify that your order is complete and correct before submitting the order. Due to our time constraint and goal to provide extremely fast order processing for immediate pick-up/shipping, we cannot edit orders once they have been submitted. This is to ensure that our customers receive their orders as quickly as possible.
If you’d like to add to your order, simply submit another order and let us know to combine the orders. Orders that have already been packaged for shipping cannot be added to.
INCORRECT ORDERS
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We must receive incorrect product(s) before we ship out corrected product(s). The products must be unopened and unused.